Privacy Policy

Rice Brothers Mechanical (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect through our website at ricebrothersmechanical.com and in the course of providing HVAC, plumbing, and electrical services across Greater Houston, how we use it, whom we share it with, and the choices you have.

1. Information We Collect

Information you provide

When you request service, ask for a second opinion, apply for a job, or otherwise contact us, we collect the information you submit, which may include:

• Name and contact information (phone number, email address)
• Service address and details about your property, equipment, or request
• Job application details you choose to share (for example, a résumé)
• Records of communications between you and our team
• Billing information needed to invoice for work performed

Information collected automatically

When you visit our website, certain information is collected automatically:

• Browser type, operating system, and device information
• IP address and general (city-level) location
• Pages visited and how you interact with them
• Signals used by Google reCAPTCHA Enterprise, which protects our forms from spam and abuse (subject to Google's privacy policy and terms of service)
• If and when web analytics is enabled on this site (Google Analytics 4 via Google Tag Manager), analytics cookies and identifiers such as page views and session data — always subject to the cookie consent and privacy choices described below

2. How We Use Your Information

• Service delivery: to respond to inquiries, provide estimates, schedule and perform work, and invoice for completed jobs
• Communications: to send service-related updates and appointment confirmations, and to respond to your requests
• Hiring: to review and respond to job applications
• Site improvement: to understand how visitors use our website and improve its content and performance
• Legal compliance: to comply with legal obligations and protect our rights

3. Text Message (SMS) Communications

If you opt in to receive text messages from Rice Brothers Mechanical, you consent to receive service-related and, where you have separately agreed, marketing text messages at the number you provided. Consent to receive text messages is not a condition of purchasing any property, goods, or services. Message frequency varies, and message and data rates may apply.

Opt-out: reply STOP to any message to unsubscribe at any time. Reply HELP for help, or contact us at (832) 356-0911 or [email protected].

4. Cookies and Consent

We use a small number of cookies and similar technologies. Necessary cookies keep the site working (for example, remembering your cookie choice and protecting forms from spam). Optional analytics and advertising cookies are used only as described in your consent choices: our cookie banner lets you accept or reject optional cookies, and your choice is remembered and re-applied on later visits. We also honor the Global Privacy Control (GPC) browser signal automatically as an opt-out of advertising-related storage.

5. Sharing Your Information

We do not sell your personal information for money. We share information only:

• With service providers who help us operate — for example our website and form-processing platform, scheduling tools, and payment or financing partners (financing is offered through third-party lenders such as Synchrony; applications are handled on the lender's own systems under the lender's privacy policy)
• With analytics and security providers such as Google (reCAPTCHA Enterprise, and Google Analytics / Tag Manager when enabled), consistent with your cookie choices
• As required by law — to comply with laws, court orders, or lawful government requests, or to protect our rights, safety, or property
• With your consent, when you have given us explicit permission

6. Payment Security

We do not collect or store payment card numbers on this website. This site contains no card-entry forms. When you pay for services or apply for financing, payments and credit applications are processed by our payment processors and financing partners (such as Synchrony) on their own secure, PCI-DSS-compliant systems. We receive confirmation of payment or financing decisions, not your card or full application details.

7. Your Privacy Choices

Your California Privacy Rights — Do Not Sell or Share My Personal Information

This section applies to California residents and supplements the rest of this Privacy Policy, under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

Categories of personal information we collect. Through this website, Rice Brothers Mechanical collects: contact information you submit through our forms (name, email address, phone number, service address, and request details); identifiers and internet activity collected by security and — when enabled — analytics tools (such as cookie identifiers, IP address, device and browser information, and pages viewed, via Google reCAPTCHA Enterprise and, when enabled, Google Analytics 4 / Google Tag Manager); and job-application information you choose to submit.

“Selling” and “sharing.” We do not sell personal information for money. However, if third-party analytics or advertising cookies that support cross-context behavioral advertising are enabled, that use may constitute “sharing” (and in some cases “selling”) of personal information as those terms are defined by the CPRA.

Your rights. California residents have the right to opt out of the sale or sharing of personal information (Cal. Civ. Code §1798.120, §1798.121 — including limiting the use of sensitive personal information); the right to know what personal information we collect, use, and disclose; the right to request deletion; the right to request correction of inaccurate personal information; and the right not to receive discriminatory treatment for exercising any of these rights.

How to opt out of sale/sharing. You can opt out in either of two ways: (1) use the cookie consent choice presented on this website (or the “Do Not Sell or Share My Personal Information” link in the footer, which returns you to this section) and reject optional cookies; or (2) enable the Global Privacy Control (GPC) signal in your browser — this website honors GPC automatically as a valid opt-out of sale/sharing, with no further action required.

How to exercise your rights. To exercise your right to know, delete, or correct — or to ask any question about this section — contact Rice Brothers Mechanical at [email protected] or (832) 356-0911, or write to us at 11211 Hornberger Road, Houston, TX 77044. We will verify your request and respond within the timelines required by law. We will not discriminate against you for exercising any of these rights.

8. Data Retention

We keep personal information only as long as needed for the purposes described above — for example, customer and billing records are retained as required for accounting, tax, warranty, and legal compliance; website inquiries are retained while we are responding to them and for a reasonable period afterward. When information is no longer needed, we delete or anonymize it where feasible.

9. Children's Privacy

Our website and services are not directed to individuals under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, contact us and we will delete it.

10. AI-Assisted Content

Some content on this website may be drafted or organized with the assistance of software tools, and we publish machine-readable site summaries (llms.txt) for transparency to AI systems. All service information is reviewed by our team; for authoritative answers about your specific project, contact us directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

Questions about this policy or our privacy practices?

Rice Brothers Mechanical
11211 Hornberger Road
Houston, TX 77044
Phone: (832) 356-0911
Email: [email protected]

See also our Terms of Service and Accessibility Statement.